Today a customer called and said he wanted to book a hotel. I asked him if he didn't mind holding a minute while I transferred him to our travel services. He said, "Well, actually, yeah, if it's gonna be longer than a minute, then I'm just going to hang up."
WTF? He can't afford to wait to be transferred for a single minute, but he plans on sitting down and going through the elaborate process of making a hotel reservation?
"Sir," I said, "that really won't be necessary," and I sent him on his way. What a douche.